As we begin our journey in Europe to capture the solutions business market, why are we facing such tribal actions from product category mangers?
At PSNUK we have just started our first Solution project working with a local SI company, it has been a great learning experience for us.
Sadly the issues we faced was in the purchasing of Panasonic products from our product category managers. It was like a 'Clash of the Titians'!
Eventually we purchased TVs from Amazon just to be able to satisfy the customer. The impression I got was that it's because the Product category manager in the product group won't get bonus on the sale so therefore is not forthcoming.
Other organisations have had to move from box moving to solutions like IBM. Some our direct competitors, like Sony or Hitachi, CISCO. Panasonic has to be innovative and HR have to lead the way to ensure that all internal processes are a kin to the future business needs and quickly to give solutions business an opportunity to grow in line with President Otsubo's new direction.
This is a huge challenge because this is a cultural and most definitely mind set change.
Dont you think that the example you gave is typical of our internal thinking?
ReplyDeleteRather than saying 'here is the problem how do WE make it work' the tendancy is to say 'our procesess wont let you do this' ' your not allowed to do that'
There is to much can't do and not enough CAN DO